Refund policy

CINDIS BRIDAL ACCESSORIES

Refund Policy

Please note: Every item in this store is handmade and made to order, so all orders are non-refundable. No returns or exchanges for change of mind, size, or color, because each piece is created for its buyer.

General Return Policy

If your item arrives damaged or defective, you have 7 days from the delivery date to report it to us. If you wish to return an item, please contact us within 7 days of delivery at contact@cindisbridalaccessories.com to submit a return request.

The following items are final sale and cannot be returned, refunded, or exchanged:

  • All made-to-order items
  • Clearance items
  • Accessories
  • Customized items (including Custom Size and Custom Color orders)
  • Flash Sale items
  • Black Friday specials and other promotional specials marked as final sale

Returned items must be unworn, unwashed, undamaged, and with all original tags attached. We do not accept returns for items that are worn, washed, damaged, or altered in any way.

Items with non-returnable marks or free gifts are not eligible for return.

Returns sent back without an approved return request will not be accepted.

We do not offer Freight To Collect (FTC) services. All return shipping costs are the responsibility of the customer.

Please double-check your return package before shipping. We are not responsible for items that are not from Cindis Bridal Accessories sent to us by mistake.

We are not liable for return items that are lost, damaged, or inspected by customs. Any customs clearance fees must be paid by the customer. Please keep your return receipt and tracking information.

We reserve the right to refuse any return received in unacceptable condition or without prior authorization.

Made-to-Order Items

As all items (including standard sizes) are made-to-order, we do not support "buy-many-keep-one" purchasing behavior. Orders suspected of this intention may be cancelled at our discretion.

Refused, Rejected or Undeliverable Parcels

If a parcel is destroyed, lost, or returned due to customer-related issues (including but not limited to delayed customs clearance, incomplete contact details, recipient absence, or incorrect address), and the product cannot be recovered, no refund will be issued.

We do not accept rejected or refused packages. In such cases, a 40% refund will be issued. If you wish to return an item, please receive the package first and then contact us to arrange the return.

Restocking Fees

For customer-initiated returns, return shipping costs are the customer's responsibility, and any express shipping fee paid is non-refundable (standard shipping is free).

Returns of 2–3 items from one or multiple orders are subject to a 15% restocking fee.

Returns of 4 or more items from one or multiple orders are subject to a 30% restocking fee.

Restocking fees will be deducted from the refund amount.

Conditions for Custom Size Items

At Cindis Bridal Accessories, we offer custom sizing on many of our dresses to help achieve the best possible fit.

Please note:

  • Custom size items are made specifically to the measurements you provide (bust, waist, hips, height, and hollow-to-floor).
  • Because custom items cannot be resold, returns and exchanges are not accepted for custom size orders.
  • Please carefully confirm your measurements and color selection before placing your order.

Alteration Reimbursement (Custom Size Only)

We understand minor alterations may be needed. For custom size items only, we offer limited alteration reimbursement:

  • Submit a photo of your tailor's receipt along with your order number.
  • Our customer service team will assist you with the reimbursement process.

Personalized & Personal Care Items

All personalized items and personal care products (including earrings, lingerie, swimwear, etc.) are final sale. Due to hygiene concerns, returns and exchanges are not accepted.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery at contact@cindisbridalaccessories.com with your order number and photos of the issue, and we will make it right with a repair, replacement, or refund.

Order Cancellation Policy

Most of our items are made to order, and production begins shortly after payment confirmation. Please review the cancellation terms carefully:

  • Unpaid orders are automatically cancelled after 24 hours.
  • Cancel within 24 hours of payment: full refund.
  • Cancel 24–72 hours after payment: 80% refund, plus any express shipping fee paid.
  • Cancel 72–120 hours after payment: 50% refund, plus any express shipping fee paid.
  • Cancel more than 120 hours after payment: refund of the express shipping fee only (if one was paid).
  • Orders cannot be cancelled once shipped.

To cancel an order, please contact our customer service team as soon as possible at contact@cindisbridalaccessories.com.