FAQ

CINDIS BRIDAL ACCESSORIES

Questions, Answered

Everything you need to know about our handmade dresses, sizes, colors and delivery. Still unsure about something? Email us at contact@cindisbridalaccessories.com.

Are your dresses really handmade and custom made?

Yes. Every dress is handmade to order in the USA after you place your order. That is why we can make each dress in your size - or to your exact measurements - and why our prices are typically 50-70% below retail bridal stores.

What sizes do you offer?

Every dress can be ordered in standard sizes US 2, 4, 6, 8, 10, 12, 14 and 16, or as a Custom Size made to your own measurements. Our full size chart covers sizes 00-26 - sizes 00, 0 and 18-26 are ordered through the Custom Size option. Please see our Size Guide for the chart and measuring instructions.

How do I order a Custom Size dress?

Select Custom Size on the product page and add your measurements - bust, waist, hips, and hollow-to-floor (with your heel height) - in the order's special instructions box at checkout. You can also email your measurements to contact@cindisbridalaccessories.com right after ordering, quoting your order number.

Can I change the color of a dress?

On most designs, yes. Where a product offers a Custom Color option, choose it and write your color in the order's special instructions. If you are not sure whether a design can be made in your color, contact us before ordering - we will confirm.

How long will my order take?

Because your dress is made after you order, please allow time for production before shipping. Dresses typically take about 12-15 business days to make. Standard shipping then takes about 6-10 business days and is free, so most orders arrive in roughly 3-5 weeks in total. We suggest ordering at least one month before your special day, so your dress arrives with time to spare. These are typical timeframes, not guarantees - if you have a fixed wedding or event date, please order early and let us know your date so we can advise you honestly. Full details are in our Shipping Policy.

Can I return a custom-made dress?

A custom-made dress is created specifically for you, so it cannot be returned simply because of a change of mind. If your item arrives damaged, defective, or significantly different from what you confirmed, contact us within 7 days of delivery and we will make it right. Please read our Returns & Exchanges Policy for full details.

Do you ship outside the USA?

Our store is set up primarily for customers in the United States. If you are ordering from elsewhere, please contact us before ordering so we can confirm delivery options for your country.

How do I contact you?

Email us any time at contact@cindisbridalaccessories.com, or use our Contact page. We typically reply within 1-2 business days.